Control #
E
3
.
4
Share your incident response plan and support model with customers
Provide customers with upfront visibility into how you handle AI failures and how they’ll be supported. This includes outlining operational support (e.g., SLAs), legal practices (e.g., notification obligations), and financial remedies (e.g., indemnities).
Evidence
We'll list specific evidence that demonstrates compliance with this control. Typically, this is screenshots, proof of a legal or operational policy, or product demonstrations.
Recommended actions
We'll recommend specific practices and actions for complying with this control.